Description:	Provides bug fixes for Cisco IOS software (subject to Cisco Agreement), access to SMB TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
Response Time:	Next Business Day
Period of Cover:	1 Year - 8 hours a day; 5 days a week
Hardware Maintenance?	Yes
Software Maintenance?	Yes - bug fix only
Engineer Installation?	No
Access to Cisco.com?	No
Exclusions:	Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge.

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