Description:	Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered and Engineer On Site by the Next Business Day.
Response Time:	Next Business Day
Period of Cover:	1 Year - 8 hours a day; 5 days a week
Hardware Maintenance?	Yes
Software Maintenance?	Yes
Engineer Installation?	Yes
Access to Cisco.com?	Yes
Exclusions:	Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge.

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