Description:	Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered and Engineer On Site within 4 working hours.
Response Time:	4 Hours
Period of Cover:	1 Year - 8 hours a day; 5 days a week
Hardware Maintenance?	Yes
Software Maintenance?	Yes
Engineer Installation?	Yes
Access to Cisco.com?	Yes
Exclusions:	Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge.

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