Cisco SMB Support Assistant

Hardware and Software Support - Replacement Hardware by Next Business Day
CON-SMBS-PKG1 to CON-SMBS-PKG14

• Easy to use networking support
• Operating System bug fixes when required
• 24 x 7 Access to SMB support technicians
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
• Software tools designed to simplify hardware configuration and use
• Typically priced at 40% less than "full blown" SMARTnet
  Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations - choose SMARTnet for these.

3 Year Cisco SMB Support Assistant

Hardware and Software Support - Replacement Hardware by Next Business Day
CON-SMB3-PKG1 to CON-SMB3-PKG14

• 3 Year Support Contract
• Easy to use networking support
• Operating System bug fixes when required
• 24 x 7 Access to SMB support technicians
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
• Software tools designed to simplify hardware configuration and use
• Typically priced at 50% less than "full blown" SMARTnet
• Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations - choose SMARTnet for these.

5 Year Cisco SMB Support Assistant

Hardware and Software Support - Replacement Hardware by Next Business Day
CON-SMB5-PKG1 to CON-SMB5-PKG14

• 5 Year Support Contract
• Easy to use networking support
• Operating System bug fixes when required
• 24 x 7 Access to SMB support technicians
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by Cisco)
• Software tools designed to simplify hardware configuration and use
• Typically priced at 60% less than "full blown" SMARTnet
• Does not cover Voice Over IP (VOIP) or Quality of Service (QoS) configurations - choose SMARTnet for these.

Cisco SMARTnet 8x5xNBD 3 Year Contract

Hardware and Software Support - Replacement Hardware by Next Business Day
CON-MYSNT-PKG1 to CON-MYSNT-PKG18

• Multi-Year Contract offers savings of up to 33%
• Major and maintenance releases of Cisco IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by Cisco)

Cisco SMARTnet 8x5xNBD

Hardware and Software Support - Replacement Hardware by Next Business Day
CON-SNT-PKG1 to CON-SNT-PKG18

• Major and maintenance releases of Cisco IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware delivered by the next business day (subject to fault identification by Cisco)

Cisco SMARTnet 8x5x4

Hardware and Software Support - Replacement Hardware within 4 Hours
CON-SNTE-PKG1 to CON-SNTE-PKG18

• Major and maintenance releases of Cisco IOS software
• 24 X 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)

Cisco SMARTnet 24x7x4

Hardware and Software Support - Replacement Hardware within 4 Hours
CON-SNTP-PKG1 to CON-SNTP-PKG18

• Provides major and maintenance releases of Cisco IOS software
• 24 x 7 Access to TAC
• 24 x 7 Fault Resolution
• Replacement hardware delivered within 4 hours (subject to fault identification by Cisco)

Cisco SMARTnet Onsite 8x5xNBD

Hardware and Software Support - Replacement Hardware within 4 Hours
CON-OS-PKG1 to CON-OS-PKG18

• Provides major and maintenance releases of Cisco IOS software
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site by the Next Business Day (subject to fault identification by Cisco)

Cisco SMARTnet Onsite 8x5x4

24 X 7 Hardware and Software Support - Replacement Hardware within 4 Hours
CON-OSE-PKG1 to CON-OSE-PKG18

• Provides major and maintenance releases of Cisco IOS software,
• 24 x 7 Access to TAC
• Business Hours Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site within 4 hours.(subject to fault identification by Cisco)

Cisco SMARTnet Onsite 24x7x4

Hardware and Software Support - Replacement Hardware and Engineerby Next Business Day
CON-OSP-PKG1 to CON-OSP-PKG18

• Provides major and maintenance releases of Cisco IOS software
• 24 x 7 Access to TAC
• 24 x 7 Fault Resolution
• Replacement hardware and an Engineer to install it, to be on-site within 4 hours (subject to fault identification by Cisco)